Here in foodpanda, we want to provide our riders with quick and easy access to learning and solving rider related matters. We want you to have one go-to place for all your questions, issues or concerns. Hence, we’re introducing Rider Support!
Rider Support is a function in your Roadrunner app which contains all the necessary information you need about your equipment, service fees, shifts, accidents and more! Moreover, any supplementary requests or issues can be raised by submitting a ticket.
Here’s how you can get started:
Step 1: Open your Roadrunner app and click on the three lines on the upper left corner. Select “Rider Support”
Step 2: Select which category your concern falls under. Examples are Service Fees, Shifts, Accidents, Equipment etc. You may find the answers to your concerns here.
Example: Issues with Equipment
If you have an issue with replacing your equipment, kindly click on "I need to replace my equipment"
90% of your questions and concerns are covered in Rider Support through a comprehensive Frequently Asked Questions format. For issues not included here, kindly submit a ticket through Rider Support.
Urgent issues such as accidents will be responded to within 30 mins, while other concerns will take a maximum time of 24 business hours for a response.