Hey Pandas, we launched a cool new feature on roadrunner called the Rider-Customer Chat. With this new feature, you can now easily clarify your customer’s delivery address in real-time. Watch the video below to learn more!
1. You can start messaging the customer once you’ve picked up the order from the vendor.
2. This chat is only used to clarify the drop-off address or point (not for other matters such as wrong order, unavailable items, etc.)
3. Rudeness to customers will NOT be tolerated
4. To get this feature, you need to update your Roadrunner app