Rider Batch

The Rider Batch you'll be receiving on Roadrunner will be based on the following criteria: 

This rider batch criteria will be applicable to the evaluation period from 13-Mar-2020 onwards

To make sure that our most dedicated riders are treated fairly, we will be ranking them into batches based on the criteria stated above. 

Every Sunday, your batch will be updated in Roadrunner. Your batch number determines the shift booking and service fees category you've been placed into, with Batch 1 receiving the highest dockets and being the first batch to book their shifts. From 13-Mar-2020 onwards, the scoring/evaluation period will be weekly which means that you can move up a batch faster. The service fees you'll receive are based on the batch you see on Roadrunner. Refer to the sample below to understand how long your score will be applicable:

Real-Life Examples: 

 

1st Cycle 

Evaluation Period: March 13 - 19, 2020

Batch Update on Rooster: March 22, 2020 

Service Fees Period: March 23 - 29, 2020

Service Fees Payout: April 1 - 3, 2020

2nd Cycle 

Evaluation Period: March 20 - 26, 2020

Batch Update on Rooster: March 29, 2020

Service Fees Period: March 30 - April 5, 2020

Service Fees Payout: April 8 - 10, 2020

Frequently Asked Questions

Actual vs Planned

Q: Does shift swapping affect my Actual vs Planned score? 

A: If you are able to find another rider to take your shift then no, shift swapping will not affect your score. However, if you are not able to find a replacement rider, then yes, this will affect your score since no one will fulfill the shifts you've booked. 

Q: What happens when I extend my shift? (My Actual Hours exceed my Planned Hours) 

A:  Thank you for going the extra mile! If your Actual Hours exceed your Planned Hours, you can be guaranteed a 100% score for the Actual vs Planned criterion. 

Q: Is there a 15 minute grace period for every shift? 

A: No, if the shift you've booked is 2 hours long and you log-in 15 minutes late, your Actual vs Planned will only be 87.5%. 

Acceptance Rate

 

Q: What affects my Acceptance Rate?

A: Your Acceptance Rate will remain high if you continuously accept the orders assigned to you. On the other hand, it decreases when you do not accept orders assigned to you. Moreover, Acceptance Rate will be affected by manual undispatch after accepting the order and before reaching "near pick-up". 

Q: If I request for a break, will this affect my Acceptance Rate?

A: If you request for a break, this will affect your Actual vs Planned score because you will not be working for 30 mins. On the other hand, it will only affect your Acceptance Rate if you were put on break because you were not accepting orders.

 

 

Q: If I am on break, will I still be assigned an order?

A: No. If you have been placed on break, you will not receive orders.

Scoring Cycle 

Q: Why are we changing the batch scoring cycle to weekly?

A: This is because we want to give you the chance to move up a batch faster! With a higher batch, you get higher service fees and you can also book your shifts before everyone else.

 

Q: Are my service fees based on the batch I see on Roadrunner?

A: Yes! You receive service fees based on the batch you see on Roadrunner.