Purchase Rider Equipment

Hey Pandas! It is mandatory for all riders to purchase equipment from us before they start delivering. Rider equipment can be purchased both in our rider hubs and online. However, if you choose to purchase your equipment online, it will cost an additional $10. 

Please note that only debit & credit card payments are accepted at the moment. Check out the tables below for more information: 

A. New Riders

B. Existing Riders 

Is it mandatory to purchase rider equipment? Can I start without purchasing?


Yes, it is mandatory to purchase your rider equipment. You cannot start your shift without it.




What kind of payment methods do you accept?


Only debit and credit card payments are accepted at the moment.




Why do I need this equipment?


The foodpanda rider equipment has been designed for safety, security and hygienic purposes of you and your customers. The rider equipment will keep you and the food you're carrying protected all throughout your shift.




Where can I purchase my rider equipment?


You can purchase your rider equipment in all of the rider hubs.

West: 818 Upper Bukit Timah Road East: Oxley Bizhub, 73 Ubi Road 1 #05-52 Opening Hours: 9:30 AM - 6:30 PM Rider Onboarding Hours: 9.30 AM -1:00 PM & 2:30 PM - 6:00 PM




Which set do you recommend?


The Enhanced Set has everything you need to begin your shift; however, the Premium Set is more complete for all weather conditions.




Do I need to make an upfront payment?


Yes, you would need to pay at the hubs before collecting your equipment.




Can I request for a refund?


No, you cannot. Rider equipment purchases are final.




I am new, but I have friends and/or relatives who have the equipment. Do I still have to buy?


Yes, all new riders are required to purchase new equipment.





FAQs