Here at foodpanda, your voice is given utmost importance. We hear you – and we’ve made the necessary changes to make your lives simpler and easier. Say goodbye to confusing fee calculations and hello to the highest service fee per delivery rates! 

Order-Based Docket

With our new order-based docket, you will be rewarded for every single order you deliver. The more you deliver, the more you’ll make!

From 28-Oct-2019 onwards, the zone formerly known as Central will be split into two: Downtown (Central) and Novena. This means shorter distances, more shifts available and higher service fees. The shifts for these two zones will be open starting 21-Oct-2019. Refer to the table and map below for more details on our docket structure. 😉

Service Fee Structure (11 Nov 2019 onwards)

Service Fee Structure (28 Oct 2019 - 10 Nov 2019)

Note: For Walkers who wish to convert their vehicle type, kindly raise a ticket in Rider Support about the change. 

Zones from 28-Oct-2019 onwards

For a more accurate depiction of our zones, click here. 

Batch System

Every other Sunday, your batch will be updated in Rooster. Your batch number determines the shift booking and service fees category you've been placed into, with batch 1 receiving the highest dockets and being the first batch to book their shifts.

 

From 01-Sep-2019 onwards, the scoring/evaluation period will only be two weeks which means that you can move up a batch faster. Also, the batch you see on Rooster is the batch you'll get paid as. Click here to further understand the batch system and service cycles. 

 

 

 

Here are some examples of our order-based service fee structure in action. For more questions, kindly send a ticket in Rider Support via your rider app. 

Example 1: Motorbikes in Downtown

Example 2: Bicycles / PMDs in Bukit Timah & Novena

Example 3: Motorbikes in Other Areas

Example 4: Bicycles / PMDs in Other Areas

 

Frequently Asked Questions

Q: Will the no deduction for no-show apply to the new order-based service fee structure?

 

A: Amazing news! The no deduction for no-show has been extended to riders on the order-based service fee structure! You may ask your Area Managers for more details. 

 

 

 

Q: Are there are any cool incentives included in this scheme that we should know of?

 

A: Yes!

 

Cancellation After Pick-up – We understand that it may be quite frustrating to have orders canceled! As a token of our appreciation for your time and effort, you will now receive $3 whenever an order is canceled after you've picked it up.