Frequently Asked Questions (FAQs)

A. Application Process

How do I apply to become a Panda?


You may apply online via our website at rider.foodpanda.sg




I am currently working full-time, can I still apply to become a Panda?


Yes, you can apply to become a Panda with us! All Pandas are independent contractors/freelancers and can decide when to put in their hours.




How long will it take for me to start with foodpanda after going through the onboarding session?


If you have all the necessary documents and information to apply, you can start immediately on the day itself if there are available shifts for you to book that day.




Am I eligible to apply as a Panda?


You are eligible to apply if you meet the following criteria:

​1. You need to be Singaporean/PR. We do not accept long term visit passes, NS applicants and foreigners.

2. You need to have a POSB/DBS account. We do not accept any other bank accounts. Visit our Guides section to find out how to easily open a bank account.

3. You need to have ibanking and DBS PayLah! Visit your mobile application stores to download the apps.




What do I require for my whatsapp video verification?


Kindly prepare the following:

  • NRIC (Original)

  • Driving Licence (for motorcyclists)

  • PMD registration number (for PMD riders) - to remove

  • POSB/DBS bank account number

  • ibanking and a DBS PayLah account (logged in) - added

  • Telegram

  • Rider App




Do I have to make any payment upon applying?


Yes, you would need to pay for your Rider Equipment.





B. Unsuccessful Application

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





C. Equipment and App

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





What are the hub locations and opening hours?


Click here to learn more: https://www.pandariders.sg/rider-hubs





D. Hub Locations and Opening Hours

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





E. Referral

F. Vehicles

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





G. Service Fees

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





H. Returning Riders

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.