Frequently Asked Questions (FAQs)

A. Application Process

How do I apply to become a Panda?


You may apply online via our website at rider.foodpanda.sg




I am currently working full-time, can I still apply to become a Panda?


Yes, you can apply to become a Panda with us! All Pandas are independent contractors/freelancers and can decide when to put in their hours.




How long will it take for me to start with foodpanda after going through the onboarding session?


If you have all the necessary documents and information to apply, you can start immediately on the day itself if there are available shifts for you to book that day.




Am I eligible to apply as a Panda?


You are eligible to apply if you meet the following criteria:

​1. You need to be Singaporean/PR. We do not accept long term visit passes, NS applicants and foreigners.

2. You need to have a POSB/DBS account. We do not accept any other bank accounts. Visit our Guides section to find out how to easily open a bank account.

3. You need to have ibanking and DBS PayLah! Visit your mobile application stores to download the apps.




What do I require for my whatsapp video verification?


Kindly prepare the following:

  • NRIC (Original)

  • Driving Licence (for motorcyclists)

  • PMD registration number (for PMD riders) - to remove

  • POSB/DBS bank account number

  • ibanking and a DBS PayLah account (logged in) - added

  • Telegram

  • Rider App




Do I have to make any payment upon applying?


Yes, you would need to pay for your Rider Equipment.





B. Unsuccessful Application

I've received an email saying that my application was unsuccessful. Why is that?​


Currently, we only accept Singaporeans/PRs as our riders. We do not accept foreigners with work permits or long term passes.

All Panda riders have to be 18 and above.

We are unable to process your application if you're still serving national service.

You will need to have a DBS/POSB bank account to apply with us since we are moving to an automated system. This system only supports DBS/POSB bank account users.

It is a requirement to complete and pass our quiz. This ensures us that you are equipped with the information required to be a panda rider. Note: If you have already come down to onboard with us and have an account on roadrunner, kindly ignore the email you've received. We delete duplicate applications at the end of the day which get automatic unsuccessful application emails.





C. Equipment and App

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





I've received an email saying that my application was unsuccessful. Why is that?​


Currently, we only accept Singaporeans/PRs as our riders. We do not accept foreigners with work permits or long term passes.

All Panda riders have to be 18 and above.

We are unable to process your application if you're still serving national service.

You will need to have a DBS/POSB bank account to apply with us since we are moving to an automated system. This system only supports DBS/POSB bank account users.

It is a requirement to complete and pass our quiz. This ensures us that you are equipped with the information required to be a panda rider. Note: If you have already come down to onboard with us and have an account on roadrunner, kindly ignore the email you've received. We delete duplicate applications at the end of the day which get automatic unsuccessful application emails.





D. Hub Locations and Opening Hours

What is the referral incentive?


Please refer to https://www.pandariders.sg/refer-a-friend for more details




How do I apply to get the referred incentive?


New riders have to apply through their referrer's unique Refer-a-Friend link.




How does my referrer get his/her unique link?


Please refer to https://www.pandariders.sg/refer-a-friend for the step by step instructions on how to get his/her link.





E. Referral

F. Vehicles

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





G. Service Fees

Do I need to pay for the equipment?


Yes. You may purchase your equipment in the hubs. Visit https://www.pandariders.sg/purchase-rider-equipment for more details.




How do I reset my password?


You have to log into roadrunner. Go to rooster > My Profile > Change password




Where do I download Roadrunner?


You may find the necessary links here: https://www.pandariders.sg/hub-telegram-chat-groups




I forgot my password. What should I do?


Send an email to foodpandasgriders@deliveryhero-asia.freshdesk.com.





H. Returning Riders

How do I apply to become a Panda?


You may apply online via our website at rider.foodpanda.sg




I am currently working full-time, can I still apply to become a Panda?


Yes, you can apply to become a Panda with us! All Pandas are independent contractors/freelancers and can decide when to put in their hours.




How long will it take for me to start with foodpanda after going through the onboarding session?


If you have all the necessary documents and information to apply, you can start immediately on the day itself if there are available shifts for you to book that day.




Am I eligible to apply as a Panda?


You are eligible to apply if you meet the following criteria:

​1. You need to be Singaporean/PR. We do not accept long term visit passes, NS applicants and foreigners.

2. You need to have a POSB/DBS account. We do not accept any other bank accounts. Visit our Guides section to find out how to easily open a bank account.

3. You need to have ibanking and DBS PayLah! Visit your mobile application stores to download the apps.




What do I require for my whatsapp video verification?


Kindly prepare the following:

  • NRIC (Original)

  • Driving Licence (for motorcyclists)

  • PMD registration number (for PMD riders) - to remove

  • POSB/DBS bank account number

  • ibanking and a DBS PayLah account (logged in) - added

  • Telegram

  • Rider App




Do I have to make any payment upon applying?


Yes, you would need to pay for your Rider Equipment.