Frequently Asked Questions

How often will I receive payments?

Your service fees will be added to your wallet weekly.

Will COD received be deducted from the wallet and thus service fee?

Yes, as long as the service fee in your wallet is higher than the COD collected, the deduction happens automatically. If you collect more COD than you have money in your wallet, this will still be deducted via PayLah!

Should I still top-up my PayLah! wallet?

Yes. For your Cash On Delivery orders, you would still need to top up your PayLah! wallet for the daily deduction, despite the weekly cash out of your service fees.

  

What if I do not cash out my service fees? 

If you do not cash out for 2 months, we will pay the outstanding amount to your bank account directly